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Customer Reviews.

service

4

It went well, I think. No human contact at all which was surprising. Although much safer it felt less like a two-way process.

29 April 2021

service

4.5

The people I met actually at Cambridge were all delightful and very helpful. I can't put completely satisfied because of the call centre hurdles.

19 April 2021

sales

5

Both Jake and Noah at barons mini were extremely helpful and reassuring in answering all my questions

17 April 2021

service

5

Keep informed and very thorough throughout

15 April 2021

service

5

Did all what was required

14 April 2021

sales

4.5

Car was not debadged as requested. Otherwise satisfied.

12 April 2021

service

5

The staff, they are great, I trust the workmanship and standard set. I trust the guys to fit my car to a high standard and ensure it is safe. Did I say the staff were great !!

11 April 2021

sales

5

Really reliable and supportive

07 April 2021

sales

4

It was a different experience because of COVID but was as good as it could be.

05 April 2021

service

4.5

It would have been 5/5if the had been washed

05 April 2021

sales

5

Knowledgeable, helpful and friendly

05 April 2021

sales

5

I cannot fault the Sales team particularly Steph Cara Johnson who handled my purchase. This was my 5th Brand New Mini & I have enjoyed the experience once again, despite Covid restrictions, which the dealership handled very well. Completely Satisfied

05 April 2021

sales

5

Barons were very efficient, they communicated well, sorted out any problems quickly, respectfully and nothing seemed to be an issue for them.

05 April 2021

sales

5

Amazing care and knowledge from start to finish

03 April 2021

service

5

The importance of customer experience that Mini has is obvious.

03 April 2021

sales

5

Quick and easy.

02 April 2021

service

5

Car completed on time. Sadly car couldn't be washed this time because of covid but usually this service is provided to customers.

02 April 2021

service

4

Some confusion with booking time in that, on the telephone, I was offered various time-slots and I chose 8am whereas the reminder email came in as an "all-day" appointment and this was confirmed when I phoned in to query. However, was OK on the day

01 April 2021

sales

5

Covid safe - excellent.

31 March 2021

sales

5

easy process despite being done remotely during lockdown

30 March 2021

sales

5

It was all made very easy

28 March 2021

sales

5

This is my 3rd Mini and every time I have been completely satisfied

24 March 2021

service

4

Very friendly and helpful

22 March 2021

service

4

Due to covid couldn't get the complementary clean

20 March 2021

service

5

Easy check in, great service liked the health check video of the car.

18 March 2021

service

5

Good communication about the service, quite easy to book, easy to access the self-service desk and drop off keys, good communication during the day about the status of the service and helpful phone call prior to colleciton

17 March 2021

service

5

Fast and efficient booking. Service on day very good

15 March 2021

service

4

Under the current Covid circumstances I found the set up at Barons to be great, could not fault it. I did miss the one to one service of talking/interacting with a human.

15 March 2021

service

5

Professional, efficient service completed in good time and below the quoted price.

14 March 2021

service

5

No problems - quick to respond and tried to resolve issue asap

13 March 2021

service

5

Issue I had has been resolved. Good customer follow up.

12 March 2021

sales

4

Although COVID-19 forced paperwork to be completed via my phone rather than in the showroom, a challenge for me, Jake and Jay were helpful in this as well, thankfully

12 March 2021

service

5

As above and the video is always cool.

11 March 2021

service

4

Staff were friendly and helpful. This was an MOT, next service is due in a months time and is covered by pre-paid package. It would be good if we could have the service before the MOT rather than after. Or it would be good if the MOT notes would be

10 March 2021

service

5

Service information was communicated well & instructions easy & safe to follow. Results of service & MOT good, felt reassured.

10 March 2021

service

4

Good communication

09 March 2021

service

5

Good quality servicing has minimised deterioration over 80 000+ miles. Efficient booking, fast repair, reasonable cost. Barons' service record-keeping is better than my own. Long opening times mean I've been able to collect even when arriving late

09 March 2021

service

5

Everything is prepared professionally.

07 March 2021

service

5

Everything was explained and delivered as stated

05 March 2021

service

5

Very because it felt vivid safe, efficient and friendly.

02 March 2021

service

4

The service was carried out at the same time as the MoT. I expected to have to wait for some time, and time would have passed quicker if there had been more magazines or papers to read.

27 February 2021

service

5

Professional

27 February 2021

service

5

Good communication, investigated issue with seat Professional handover

24 February 2021

service

5

Regularly kept me informed, amount of cost also mentioned in advance.

23 February 2021

service

5

Service from start to finish excellent as always.

22 February 2021

service

5

They are always friendly and helpful despite at the present time operating under current Covid protocols.

22 February 2021

service

5

As above.

19 February 2021

sales

5

Nice sales lady, prompt responses, no problems

17 February 2021

service

4

Barons replaced the faulty charging system easily for me and provided a replacement car.

15 February 2021

service

5

Everything efficiently carried out