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Customer Reviews.

sales

5

The dealership were focused on addressing all my needs and ensuring I received first class service. Always friendly and helpful

11 October 2019

service

5

Everyone was very helpful

10 October 2019

service

5

Pick up and return service excellent

10 October 2019

service

5

Because I had an accident in the courtesy car and was very upset. Sarah was very supportive and completely put my mind at rest.

05 October 2019

service

4

Polite and efficient

30 September 2019

service

3

Availability of staff

28 September 2019

service

5

Because I was completely satisfied

28 September 2019

service

2

I think after the problems mentioned below the service was done to my satisfaction.

25 September 2019

service

5

Job done properly it appears

25 September 2019

service

3.5

Freindly and efficient. Not sure of the need to send video to phone each time though.

25 September 2019

service

3

The car wash finish was not as good as expected.the windows were left with smears.

23 September 2019

sales

5

Ashley at Cambourne provided information to A very high level and even came in on day off to ensure I got the delivery before I went on holiday.

18 September 2019

service

2.5

Communication was poor

17 September 2019

service

5

No problems at all

17 September 2019

service

2

although I live in a relative big city (Cambridge), service centre is in another small town. Replacement car is only bookable more than one month or even two months in advance. This makes any service and emergency fix very difficult.

16 September 2019

service

5

In particular Denise on service reception made a great effort to make sure I was happy, including making sure the car was ready by a certain time.

16 September 2019

service

5

I was kept informed through the whole process from booking in to being kept informed during the day of costs involved and timings. My car was picked up and delivered back to me. Very friendly and professional staff.

16 September 2019

service

5

Denise's customer service is excellent

14 September 2019

service

5

Lovely receptionist, Keats me informed. Mini ready for pick up earlier than expected

13 September 2019

service

1

There are not enough characters to explain the incompetency of staff at Barons Cambridge. It took 4 trips wasting my time and fuel to replace a small piece of decorative trim which literally needed sticking on. The reception staff however are v good.

09 September 2019

service

5

Always helpful. Easy to get car looked after

07 September 2019

service

4

Always a pleasant experience. Work is always completed in the allotted time and is not always expensive.

02 September 2019

service

4

looked after well!

02 September 2019

service

5

The service was efficient and I was phoned when the car was ready as promised. The phone call I made before booking it in was exceptionally helpful as well.

01 September 2019

service

5

Good customer service, make me feel like a valued customer.

29 August 2019

service

1.5

Difficult to book in

26 August 2019

service

5

All well done.

25 August 2019

service

5

The service staff were very helpful and made everything very clear for me, and my Mini always looks lovely after the valet!

25 August 2019

service

3

Dealt with very promptly as soon as I arrived after being left frustrated by my visit a few days earlier

23 August 2019

service

5

Everything done to a high standard, and problem sorted.

22 August 2019

service

5

Polite & friendly and cared about the customer. Kept me informed.

21 August 2019

service

5

Car failed MOT but they organised re-test to suit me

20 August 2019

service

5

Finished in record time

17 August 2019

service

5

Polite and courteous

17 August 2019

service

5

Very helpful receptionist

16 August 2019

service

5

See above.

16 August 2019

service

5

Received good service

15 August 2019

sales

5

Stephanie was great made buying a car a pleasant experience

13 August 2019

service

5

No issues

12 August 2019

service

5

Friendly good explanation of work done

11 August 2019

service

5

Reception staff very helpful and informative . Felt a valued customer!

11 August 2019

service

5

As above courteous staff team from booking to dropping off car - kept up to date with progress and car was serviced within time expected

01 August 2019

service

5

Very good at keeping me informed

30 July 2019

service

5

There were no issues.

30 July 2019

service

5

Car was done on time and cleaned, all good. Sarah Pearce was excellent.

29 July 2019

service

5

No move on

26 July 2019

service

4.5

Quite pricey

25 July 2019

service

5

Very happy with friendly efficient service

22 July 2019

service

5

It is exactly how I would like it to be

22 July 2019

service

3

Fault hadn't been completely cleared when I picked up the car