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Customer Reviews.

service

5

Help staff

10 June 2019

sales

5

excellent help

10 June 2019

service

5

The whole process was straight forward.

07 June 2019

sales

5

Ashley, was excellent, he was not pushy and kept me updated regularly with the build.

05 June 2019

service

4

Only not completely satisfied due to the length of time they needed my car for a relatively small thing...

03 June 2019

service

5

All most helpful

31 May 2019

sales

3

Too much back and forth to the dealership. Some attention to delivery and collection would have been appreciated.

25 May 2019

service

5

It was good. Receptionist were friendly and explained everything clearly.

23 May 2019

sales

5

Very smooth and quick process.

21 May 2019

service

5

As mentioned above.

20 May 2019

sales

5

I say this from my experience of purchasing and after sales. The team are friendly and helpful.

19 May 2019

service

5

Very professional, quick and easy.

17 May 2019

service

5

Good service with the work completed in good time.

15 May 2019

service

4

Can't fault the service provided by Barons Cambridge, disappointed it took 7 days to source, supply and fit a spare tyre, after a recent puncture (not Barons fault, but the tyre factory fitted to my new Countryman doesn't seem easily available)

14 May 2019

sales

5

I have the car I wanted exactly and it was an easy and pleasurable experience dealing with Ashley Barker at Barons, Cambourne

14 May 2019

service

3

As I said in my previous answer, will have to wait till 3rd June to understand what is the small issue in my car

13 May 2019

service

5

They were very helpful and courtesy beyond my expectation.

11 May 2019

service

3

The video was excellent! But the way that faults were presented inconsistent between the video, written report, and conversation with the service rep. A fault was reported as minor in one, but urgent in another. Quote for repair was very high.

28 April 2019

service

5

Everything went really well. Really appreciated the 7.30am opening which allowed me to get to work on time.

24 April 2019

service

5

Great service and brilliant staff Jordan is exceptional in helping and sorting any issues

24 April 2019

service

5

Very thorough, friendly and helpful esp. the service reception team

22 April 2019

service

4

Very helpful and professional. However the car had been in for an MOT and they should have seen from the key that it was getting ready for an oil change. It could have been handled with one visit. That is kind of disappointing. Would have be 5*.

22 April 2019

service

5

Service always good car always ready when agreed and valeted

22 April 2019

service

5

They are always helpful and efficient

19 April 2019

service

5

I was sent a video of the tyre check with a commentary which re-assured me my car was being properly looked after. I had a full report verbally given to me when I picked the car up.

18 April 2019

service

3.5

Helpful staff but service took longer than advised

18 April 2019

service

5

Easy to drop off and collect. Service prepaid when buying car. Last year terrible: agreed collection time, arrived as promised, desk gone home. Others did not want to help: "come back tomorrow, don't care if you work in London and prepaid". :-(

17 April 2019

service

2

Booking for warranty work was far too long time frame. No courteous car available unless i waited 8 weeks. I then asked whether i could have Hybrid demonstration car and no-one confirmed this until i rang to check a week from service date.

17 April 2019

service

5

Very friendly staff and everything was satisfactory

14 April 2019

service

5

I was offered coffee, biscuits and a place to work. The music was a bit loud for working, but otherwise great.

12 April 2019

service

3

Rather chaotic check in process for service.

09 April 2019

service

4

Don't understand why one minor but urgent problem was not seen to, and why I wasn't contacted to be asked if another non urgent but important issue should be seen to there and then. I would have been happy to pay for both.

09 April 2019

service

5

Video great, comfortable waiting area.

08 April 2019

service

5

Really good explanation of what was done and what I could get done in the future - no rush

08 April 2019

service

5

Really wonderfully helpful sales lady from South Africa. She was a joy and beyond helpful. She is a real asset to you. MOT seems to have been done fine.

07 April 2019

service

5

Booked in on time

06 April 2019

sales

5

attentive sales representative

02 April 2019

sales

5

Staff were very helpful and unlike a lot of dealers I've dealt with in the past, knew their stuff. Too often I find I know more than them, in this case that wasn't true.

02 April 2019

service

1

Very poor indeed. Left for over 25 minutes with no real acknowledgement in servicing. Had to grab a sales team member who did his best to track down the team, but failed. Only two people in the service team and one present on the day!

01 April 2019

service

5

I've had my ups and downs with some of the staff at the garage ! Jordan, Sarah and Charlotte and the reasons I stay loyal ..

01 April 2019

service

5

From booking the service to the work being carried out the whole team from service advisor to technician nothing was to much trouble - real customer service!

01 April 2019

service

1.5

As above, didn't feel particularly well looked after from the point of booking the car in. I did like the video of the concerns about the car that might need addressing - that was helpful.

29 March 2019

service

3.5

Overall I have been impressed with the service I have received . I just want to mention that although my rear door problem has been resolved , since my car has been returned my mood lighting around the centre display no longer works

28 March 2019

service

5

Very satisfied and thanks for cleaning my car too : )

25 March 2019

sales

5

Exceptional Customer service, nothing too much trouble

23 March 2019

service

4

Not enough space to explain. If you call me I will explain. A simple thing would have made the review 5 star