Awesome Awesome Awesome!!
Awesome Awesome Awesome!!
All went very smoothly - they found a slot for my car to be built which was sooner than I expected and Kept up to day with the build. Great handover and after sales.
Everything was very straightforward they were easy to deal with and didn't push me to add anything to my purchase that I didn't want.
Jordan talked me through all the options in detail and made sure that I was comfortable and satisfied with my order. The alloy wheel option I wanted was not available so Jordan arranged for them to be customised.
Delivery was quick and simple and I was kept informed the whole time. Very impressed.
Everything was done as expected, from booking in, the technician checked a small issue directly with me and as I waited the time taken was precisely what I had been told
Good amount of time working through options with no pressure.
Can't reccomend Jenni enough, she was informative and friendly throughout the whole process
I am sure that the engine bay was meant to be steamed clean. I don't think this happened. I had the front and rear camera installed. Not a problem with the install, but I would expect from experts to install the modular to minimise battery drain.
Very good from the start
It did take a very long time to carry out the MOT and the other few minor things that had to be done.
Felt secure after the work carried out
Completed within time frame.
Very helpful and approachable team in Mini Cambridge
Communication is excellent and staff always have time to deal with your questions.
Mini staff are always very helpful, knowledgable and polite.
Friendly staff. All went according to plan. The video report was helpful and I was well looked after while I waited.
Efficient and very helpful
Communicated well. Completed in timely manner.
The oil service was good. The recall service for wiring loom left me with the dashcam unplugged and the items from the rear boot well scattered all over the place. Big inconsistencies in the tread measurements between the week apart services.
No reason not to!
Helpful in arranging courtesy car and keeping me informed of what needed doing with my MINI.
Good service received, very pleasant abd helpful lady on reception
Dissatisfied with loose upholstery on the rear seats. Still waiting for a reply to why this has occurred.
Efficient and trustworthy. Would be 5 stars if costs were lower. Funny how I try and finish the questionnaire but won't until I give 5 stars. Please note..4 stars.
Wasn't informed that service not covered by TLC until arrived at garage. Only booked MOT (which is more expensive than other places) as would get done at same time as service- didn't have service done as would be chargeable
Customer care Being made to feel important and going the extra mile to keep me happy !
- car wasn't cleaned very well - not appropriate working area when waiting for the service; no snacks and poor drink choices - garage outside of Cambridge so not convenient, told it is £15 to get a lift back to Camb
Customer service excellent
booked me in quickly, clear explanation of issue, just wish costs were a bit less!
Perfect, the lady I dealt with could not have been more helpful
picking up my car for service and getting it ready the same day during Christmas period, fantastic!
Consideration has been given for being a faithful customer with Mini for last 12 years . The last episodes mistakes were not repeated .
Got straight on with helping. Didn't waste my time.
Excellent customer service. This is my second mini from the centre and have found them to provide a very high standard.
The return of car was a bit confused, but was fine
Its a long way for me to drive
My parking sensors are still not working, otherwise it would have been 'completely satisfied'. Also, the Cambourne location is very inconvenient (I live in Cambridge). But the service was excellent (Denise).
It went really smoothly, without any hassle.
Positives: gearbox & EGR valve replaced under warranty. Negatives: comms bad - phone calls not answered. If a message was left with reception, no one responded in a timely way.