OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 105 comments received in the last 90 days.
01 April 2024
Would have given five stars but for the admin part! The staff deserve 5, but doing everything online was a pain.
31 March 2024
No complaints about the mini centre. Staff were courteous , well informed and fun.
26 March 2024
Nick was very friendly and super enthusiastic about the brand sharing his own Mini stories. He explained everything and also checked everything himself to ensure all was correct, finishing by polishing the car so it was pristine.
26 March 2024
Jenny Harrison at Cambourne site was amazing, made my experience of buying my first mini the best ! Helpful in every way
26 March 2024
Every step of the process was explained. All my questions were answered straight away.
24 March 2024
Jake was amazing
19 March 2024
All the staff were extremely helpful and polite and understood what we wanted. Cambridge Mini team were brilliant
14 March 2024
Nick was both friendly and professional. Obviously knew the product. Very helpful showing us various options, but not pushy.
12 March 2024
Went the extra mile to make sure I had the vehicle most suited to my needs without any pressure.
19 April 2024
Parts team have always been very helpful.
17 April 2024
Very satisfied Sarah in mini services made the full thing a dream was lovely to meet her she was a massive help and can't thank her enough for making everything swift and easy
17 April 2024
People ate lovely and mot conducted with good advice given.
16 April 2024
The only thing i wasn't satisfied with was the high price of the replacement wiper blade.
16 April 2024
Great customer service
16 April 2024
My dealings were only with Sarah and cannot fault her
16 April 2024
An easy all round experience
15 April 2024
Fantastic customer service!
15 April 2024
They suggested replacements and they installed them in the day.
14 April 2024
Service manager kept me informed of how long they were going to be and offered me refreshments many times while I waited
16 April 2024
Jake is a delight to deal with, the best sales advisor ever