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Customer Reviews.

sales

5

Top marks to your sales rep David Kivlin

09 January 2018

service

2

Car not returned on the day and no explanation why not.

04 January 2018

sales

5

Straightforward and everything explained well. Not rushed.

04 January 2018

service

5

Polite and helpful staff

02 January 2018

service

5

Service and customer care was excellent

02 January 2018

sales

5

The information before and after the purchase was excellent.Jordan Ramsey was very good answered all questions and put at ease.

02 January 2018

service

5

Home collection and return of vehicle. Plus regular updates on progress.Very courteous telephone service.

02 January 2018

service

5

Very efficient and helpful. Prompt contact from Sarah when there was an MOT failure that needed to be addressed. All sorted through the warrantee.

01 January 2018

service

3

The team didn’t manage to track down the reported fault (stop-start not happening). I had so many different (verbal) explanations I didn’t feel I really understood what it might mean or what they had actually investigated.

31 December 2017

service

5

First class effective

30 December 2017

service

3.5

Service was performed as requested. Request to update the sat nav maps wasn't done. Given that the service was booked 3 weeks in advanced, asking me to ring the parts department on collection was hardly satisfactory. Why wasn't I told that before?

29 December 2017

service

1

No help with repairs for a clutch

29 December 2017

sales

5

Mini were fab, sorted me out with a brand new car within a week. On collection it was smooth and the car was ready for me, they went over the car with me and made sure it was ready for me to drive away.

29 December 2017

sales

5

Rebecca Mead was our sales lady and she explained everything in detail but in ways that we would understand

27 December 2017

service

4

All dealt with efficiently, after some confusion when booking in.

25 December 2017

service

5

It was filthy and I was a bit embarrassed as I hadn't had a chance to clean it for a while-it came back sparkling clean thank you

20 December 2017

service

5

Because I was completely satisfied.

18 December 2017

service

1

Told me a lot of work needed covered by warrenty then decided it wasn’t covered . Took it to sycamore mini who gave me a courtesy car and collected mine from my door and turned out to be different issue to what barons had advised - absolute scam.

18 December 2017

service

3.5

Helpful and efficient although nobody was there at 7.45 when you were meant to be open at 7.30 so had to wait around for 30 mins. Other staff were helpful in trying to find someone to help.

16 December 2017

service

5

The service is always excellent

16 December 2017

service

4

As with the answer for #1: "I feel positively about the car. The service on my car was done properly."

15 December 2017

service

5

Collecting my Mini is really handy as I cant always take leave from work

15 December 2017

service

3

My recent visit was satisfactory but not the previous experience

15 December 2017

sales

5

Charlotte was very happy and keen to help

14 December 2017

service

5

Polite and helpful

14 December 2017

service

4

Kept me informed as to what was happening, very polite.

12 December 2017

sales

5

Jordan was an excellent salesman. Polite and courteous and, in addition, extremely well versed in the product. A credit to your organisation.

12 December 2017

service

5

Welcoming and professional

12 December 2017

service

5

Efficient

12 December 2017

sales

5

Car was delivered promptly and on specification. Test drives were provided on car with the same engine as requested

12 December 2017

sales

5

Everything about it was superb. Charlotte and Rebecca we class.

11 December 2017

service

5

It was ready on time and was covered by tlc

11 December 2017

service

5

I took advantage of the collection and return service offered.

11 December 2017

service

1

This was the second time in a row that I took my car in for a tyre change, to wait and then be told 'someone ' had ordered the wrong size tyre for my mini. Again I had the inconvenience of having to take a courtesy car and exchange my car At work

09 December 2017

service

4

Work done fairly quickly and efficiently , mini given a good clean as well !

08 December 2017

service

4.5

Service pack extension not showing as available for my car - no one can tell me why not.

07 December 2017

service

5

Easy process, explained everything that had been done and gave advice on oil consumption.

06 December 2017

service

5

Always let me know what was going on with my service

06 December 2017

sales

5

Jordan Ramsay was great. Very helpful without being pushy, caring and really good on replying to my many emails!

05 December 2017

sales

5

Really good service, Charlotte Cinque was a big help !

05 December 2017

sales

5

Great experience getting the car. Loved that it was set up in a back showroom

05 December 2017

sales

5

You are treated very well in the Centre, tea, coffee, snacks and beautiful cars to look at. The staff are very friendly.

04 December 2017

service

3

Service & upgrade was fine but next morning I noticed that the cars computer had not been reset which necessitated a special trip back to the service centre. Fortunately I only live a few miles away.

30 November 2017

sales

4

Car was delivered sooner than I expected and so far has met my expectations

29 November 2017

sales

4

I have had a few hiccups with aftersales experience which I am still awaiting to be fully resolved.

28 November 2017

service

4

the young lady Sarah was very hospitable and the technician who checked my car filled it with oil as required at my request..Couldnt be nicer

28 November 2017

service

3

Difficult to get hold of anyone on the phone and asked for a quote for winter tyres and a tow bar which was forgotten about on the day which was not a problem but still not heard anything back after a few weeks.

27 November 2017

service

4

I was able to book my car in for its replacement parts and MOT quickly with availability and kept updated throughout.

22 November 2017

service

2.5

Issue not resolved

21 November 2017

service

3

There was a mix up with the hire car which wasted quite a lot of time and made me late for work. I also had to pay double for the hire car because it was an Enterprise car not owned by Mini.