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Customer Reviews.

service

1

Not kept up to date as to how car was doing. Rattle not eliminated, garage claim it did does not exist. Additional rattle now after car been in workshop.

12 September 2017

sales

5

Charlotte was very helpful, refreshingly non-pushy and made it possible for me to pick the car up less than a week after deciding to buy it

12 September 2017

service

4

.

11 September 2017

service

5

good price and efficient service

08 September 2017

service

2.5

After the completion of the service of my mini that I would be contacted within the week about a small replacement that I needed for my car. This will cost approximately £7.00. I would be asked to pay and the part sent in the post. Nothing from you

08 September 2017

service

5

We have no complaints at all. All dealings with the staff have been positive.

05 September 2017

service

5

They told me that the oil needed topping up and gave me the option to do it myself or pay them to do it. everything else was clearly explained.

03 September 2017

service

4

a

02 September 2017

sales

5

Excellent customer service

01 September 2017

service

4

Very welcoming service; staff are very efficient and friendly.

29 August 2017

service

5

Couldn't fault it really

26 August 2017

sales

5

I was apprehensive about visiting the showroom having only bought cars online before but the process was quick and easy. The staff dealt with computer systems being down across Europe with ease and were still able to help me find the perfect car.

24 August 2017

service

5

Nothing a problem, courtesy car supplied with little or no fuss

24 August 2017

service

5

Barons were very helpful with my service and explained everything thoroughly. I needed my car serviced by a certain time and they adhered to this. I liked that mini emailed me with a video of my service.

22 August 2017

service

5

You are made to feel cared for

22 August 2017

service

5

Excellent communication from staff

20 August 2017

sales

5

I am always treated with courtesey and respect

20 August 2017

service

4

Everything excellent up until the end. Car returned but no staff avalible for me to settle the bill. 25 minute wait whilst someone came over from the main building. I was on a tight time frame and frankly this was not acceptable

19 August 2017

service

4

Because you never seem to have enough courtesy cars I was kept waiting quite a while for the rental car and nearly missed an appointment I had.

19 August 2017

service

5

Just so pleasant and made me feel special

16 August 2017

service

2.5

Service covered by tlc package. No issues with car.

15 August 2017

service

5

They did what i asked them to do quickly and efficiently.

15 August 2017

service

5

Brilliant service kept well up to date by the staff & enjoy the video walk round ??

15 August 2017

service

5

As above

14 August 2017

sales

5

Very helpful, treated us like we were very important customers, did everything we asked and kept us informed at all times.

11 August 2017

service

5

Made use of TLC package for service. All work completed to time.

10 August 2017

service

5

Very helpful staff, explained everything and was very easy to deal with it all.

08 August 2017

service

4

Very satisfied with everything except the valet. I was told the car would be cleaned but on collection the outside was roughly done, still had cobwebs around the wing mirrors & the inside was untouched. Very disappointed.

08 August 2017

service

3.5

On this particular occasion I had to wait over two hours and my car had been sat ready to go a while and no one came to get me, I had to go to them, despite there being a lot of workers there. The man who did talk it through was very polite however

03 August 2017

service

3.5

All work completed , staff very pleasant

02 August 2017

service

5

All staff efficient and professional.

01 August 2017

service

4

Polite, organised and efficient.

28 July 2017

service

3

Please see comments below

27 July 2017

service

5

Booking was excellent, and reminder service.

23 July 2017

service

3

See above comment

20 July 2017

sales

5

Because I was completely satisfied

18 July 2017

service

5

Great people to deal with, service with a smile.

17 July 2017

service

2

You failed to pick up the car on the appointed Service/ MOT day and on the subsequent re-booking went to the wrong address to pick it up - totally shambollic!

12 July 2017

sales

5

Delivered to my work very convenient

07 July 2017

service

5

efficient and friendly

06 July 2017

service

5

Polite and on time.

06 July 2017

service

3

As above

06 July 2017

sales

5

very good, Charlotte showed us around all the cars and spent the time answering our questions

04 July 2017

sales

4

Charlotte Cinque was really helpful

03 July 2017

sales

5

It was a really good experience. Attentive without being pushy. Oliver, who helped us, was very knowledgeable even about small details and the coffee was drinkable.

03 July 2017

service

3.5

Called about 1 month in advance of end of warranty period / 1st MOT, but first appointment with loan car availablity was over 3wks away. Had to wait 3hrs at the dealership instead. On both occasions I've used you there has been loan car available.

30 June 2017

service

4

As above

30 June 2017

service

5

Thorough work done on vehicle and explanation of what might be needed in the future regarding any possible problems.

29 June 2017

sales

5

Regular updates were provided during the manufacturing period of my new Mini and delivery was bang on the date given at order stage.

28 June 2017

service

5

Very attentive staff in the service reception and service carried out promptly